Subject:                                     COVID-19 customer service update


Dear valued customer,


As you are most likely aware, the current outbreak and impact of COVID-19 is unprecedented throughout the world. We are continuously monitoring developments as they unfold. Our priority remains to ensuring the safety of our staff and all of those working in healthcare, many of whom are serving at the frontlines of this event. To achieve this, we are following government and expert advice to maintain business continuity and supply during this critical time.


Customer Service and Enquiries

Our customer service and internal support teams will continue to operate as normal  and will be answering enquiries over email, phone, and by video conferencing platforms. We are implementing processes to ensure that staff are able to work from home as required, and an appreciate your patience with us. 


Ordering and Supply

We are in constant communication with our suppliers and delivery partners in order to monitor the situation and manage any potential supply disruptions or changes. Please be advised that international shipping may be delayed depending on national restrictions or disturbances.

We value you as a customer who wants to keep healthcare workers safe, and we take our responsibilities in supporting these efforts seriously. If you have any questions or require further information, please reach out to us by replying to this email.


You can find information about COVID-19 and healthcare staff safety at: